Co-Managed IT Services
Add capacity, specialized skills, and 24x7 monitoring without replacing your team. Work with a pod that learns your environment and supports your roadmap.
Clear handoffs, clear outcomes
Curious? Watch the video.
Overall First Response Time
7.76
Minutes
- Last 14 Days (Average)
Nationwide Support
Share the workload, keep control
Direct to Engineer
Built for teams that are stretched thin
If your backlog grows, alerts pile up, and projects stall, you are not alone. Co-managed support gives your team a trusted extension that absorbs tickets, tackles projects, and helps strengthen security.
You do not have to do IT alone
IT SUPPORT. MINUS THE HEADACHES.
Start with a quick, no-pressure call.
- Remove distractions and slowdowns
- Work with engineers who know your business
- Understand where your systems stand
Meet the Team that Performs Responds Supports Like Part of Yours
Most providers shuffle your tickets to whoever is available. We assign you a consistent pod with engineers who learn your systems, understand your people, and pick up where they left off.
- Direct access to your dedicated pod
- No re-explaining tickets
- Engineers who already know your business
Keep the wheel, add more horsepower
- Your team stays in control of strategy and keys
- We provide capacity, escalation paths, and specialty skills
- Shared tools or ours, your choice
- Clear scope and communication standards
No turf wars, just clarity
RACI clarity, who owns what
You Own:
strategy
approvals
privileged changes
vendor choices
We Own:
ticket overflow
monitoring and patching
agreed projects
documentation
escalations
Note: Roles are documented at onboarding, then reviewed in regular check-ins.
Services that support your day-to-day IT
Operations & user support
Ticket overflow
Endpoint and network monitoring
Patch and update management
Joiner, mover, leaver workflows
Security & resilience
Email security and encryption
MFA support and password tooling
Backup verification and recovery
Security operations center
Support & cloud
Endpoint management tools support
Network changes and documentation
File services and access control
Projects & engineering
Migrations, upgrades, refresh planning
Advisory for roadmaps and budgeting
Vendor coordination
Technical documentation you can trust
Our approach to IT is different.
What Our Partners Say
Customer Satisfaction
Our partners describe us as responsive and reliable. We don’t overcharge, underdeliver, or hide behind confusing language. We document, communicate, and pursue resolutions with your security, budget and goals in mind.
Experience World Class Onboarding
The Partner Journey
Clear steps. Steady communication.
Direct access to your pod.
01
PARTNER KICKOFF
02
Learn, Document, and Roll Out Tools
03
Your Pod in action
Support flows through your pod, providing clear answers, faster fixes, and a team that feels like your own.
04
Review and Improve
Regions with Onsite IT Support
Whether onsite or remote, our team delivers hands-on expertise, personalized service, and direct support that makes a measurable difference for your business.
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Clear runbooks for high-impact incidents
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Documented change process and owners
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Backup tested and reported on a schedule
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Patching cadence that leadership understands
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Defined escalation paths by system
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90-day project list with effort estimates
Co-managed vs Fully Manage
Some teams want fully managed support. Others want co-managed help alongside internal IT. If you are deciding between options, we can walk through the tradeoffs together.
Model
Ownership
Continuity
Typical outcomes
Best fit
Ownership
Your internal IT leads. We add capacity, specialty skills, monitoring, and project support with clear RACI
Continuity
Typical outcomes
Best fit
Growing organizations with lean IT teams, multiple sites, or compliance needs.
Ownership
We handle day-to-day IT operations. You set business priorities and goals.
Continuity
Typical outcomes
Best fit
Companies without an internal IT team or those ready to offload IT entirely.
Help your leadership say yes
FAQs that matter to IT Directors
No. Co-managed IT augments your internal IT team. You keep ownership of strategy, approvals, and privileged changes. We add things like ticket overflow support, monitoring, patching, project help, and specialized engineering. Roles are clearly documented so everyone knows who owns what.
Onboarding begins with a kickoff and access plan. We document the environment, enable monitoring and backups, organize ticketing and contact paths, and agree on the coverage map. Initial weeks focus on stabilization, quick wins, and building processes with your team.
Yes. We can absorb ticket overflow, handle agreed incident types, and provide scheduled coverage that aligns with your rotation. Contact paths are defined in advance, including ticketing and pod phone line for quick coordination.
Scope depends on your needs, but typically includes end-user support overflow, 24/7 monitoring and alert response, patch and update management, endpoint and server management, email security and MFA support, backup oversight, network changes, Microsoft 365 and Entra ID help, and assistance with migrations and upgrades. The final coverage map is tailored to your team.
Ready to take pressure off your team?
