BUSINESS / VoIP
VoIP
Enterprise-Grade VoIP. We provide enterprise-grade VoIP business communications that is hosted in the cloud from 2 to 2500 employees. Our VoIP is state-of-the-art with all the features, phones, and quality service you expect to delight your customers!
Desktop Integration
Seamless Phone to PC Interaction. Today’s business worker is constantly in front of a computer while on the phone. Cliq, our unique desktop application, blends the phone system and computer to seamlessly allow end users to interact with voice communications.
FREE phones on day one and FREE phones every 3 years with the latest technology. NO Contracts. $28/mo per extension.
Phones that Evolve. Our Evolve program provides new phones every 36 months for our end users in addition to a lifetime warranty. This provides a unique benefit for our customers by seamlessly keeping them up-to-date on the latest desk phones with the related features and functionality!
Some pretty amazing features...
- Mobile Integration: Integrate your mobile devices with
the Find-Me feature, which enables you to detect the type of call ringing and respond as you see fit. Plus, receive voicemails through your
mobile email client! Centralized Device Management: Administer all your devices from a single point: the Cytracom portal. This feature saves you time and eliminates the need to access each phone individually to make most changes. And with templates, you can perform a complete device setup in less than 3 minutes.
Call Center Functionality: Efficiently add up to 2,500 users to our scalable call center module. Includes queues with the ability to set specific ringing strategies, agent monitoring / barging, and much more. Need a unique setup? Our team can configure complex rules to create the perfect solutions for your business.
Park Presence: Share a “line” with other users as you would using an old key system. Rather than transferring a call to an extension that may be busy, this feature allows you to park a call to a shared physical key that shows the presence of a caller to other users in the office.
Call Recording: Use this feature to record calls by phone number, ring group, or call queue. Activate scheduling, setup file retention policies, and choose to have files automatically transferred to your server. Listen to call recordings in the Cytracom portal 24/7 anywhere you have access to the internet.
and more...
Voicemail to Email & SMS
Auto Attendant
Direct Inward Dialing
Call Conferencing
Holiday Routing
Intercom & Paging
And too many more to list!
Premium Support
We believe in face time. What does that mean? Our go-to market model ensures that customers get face time from local partners for sales and support. When you need help for your phone system for any reason, our local support team is ready to talk too.